Nurse Specialist
About RxPx:
Our No Patient Alone mission is helping transform healthcare for patients in over 127+ countries, available in 12 languages. We work with leading pharmaceutical companies, provider systems, research and advocacy groups to help patients access life changing therapies and get the support they need to live their healthiest lives.
We offer outstanding benefits and uphold values of compassion, accountability and growth mindset. Our close-knit culture fosters camaraderie among smart, passionate, friendly employees who are deeply aligned with our mission and making a difference in the world
The Role:
The Informatics Nurse Specialist works to provide consistent and quality account management, training and technical support to health care practitioners (HCPs), REMS enrolment training for health care facilities (HCFs) and clients for the LabWatch program. The Informatics Nurse Specialist will work collaboratively with internal and external stakeholders to perform tasks necessary for lab compliance management for patients on high-risk therapies along with REMS training of HCFs and audit support. Some light travel may be required for professional development, client meetings, and on-site support, as needed.
Responsibilities:
Lab Watch Support:
Provide enrollment and operational support for users engaging with the LabWatch platform.
Engage with client, HCPs and practice staff in person and over the phone, as needed.
Maintain and monitor designated client management software.
Read and understand pathology laboratory results to ensure HCPs are notified appropriately.
Provide education and training to client and HCPs individually, as well as in group settings.
Apply product and clinical knowledge to troubleshoot and solve problems.
Provide technical support to external platform users.
Participate in on-call support.
Work collaboratively with clinical, product, management, quality, and development teams to resolve customer concerns.
Provide timely documentation and communication on issues and account support.
Provide recommendations to improve user satisfaction and increase efficiency.
Monthly system audits
Phone support
Lab Compliance Management:
Process incoming forms for data accuracy and integrity and resolve issues.
Process incoming pathology results, and triage and investigate incomplete results.
Communicate the need for recollection of laboratory tests with internal and external stakeholders.
Prompt investigation of missing results as needed by external team members.
Accurately matching unmatched patient results.
Prepare reports and facilitate communication surrounding lab non-compliance, as needed for involved stakeholders.
Process and report vendor complaints.
Maintain Central Lab Account Numbers.
Participate in group calls to provide ongoing insight into the daily tasks and processes of maintaining patient laboratory compliance, as well as suggestions for process improvement.
Work collaboratively with internal teams (i.e. product, management, quality, and development) to resolve customer concerns and in management of lab monitoring.
Provide timely documentation and communication on issues that include account, vendor management, and lab monitoring support including steps taken towards resolution, and capturing data required for performance reporting.
Collaborate with internal and external stakeholders to research issues, communicate progress and facilitate issue resolution and communication.
Liaise between various internal and external stakeholders to pursue problems end to end until resolution.
Act as the point of contact for vendor and customer queries.
Ensure timely and thorough investigation and resolution to deviations.
Escalate unresolved issues to management and client as required.
Ensures that good customer relations and seamless turnaround in problem resolution are maintained.
Ensures that issues are resolved professionally and effectively.
Identify, schedule and prioritize required REMS HCF trainings
Maintain accurate records and documentation of trainings.
Provide audit guidance and support to HCFs as required.
Qualifications and Experience:
Degree required, Bachelor’s Preferred
Must be a Registered Nurse
Minimum of 3-5 years’ experience in a healthcare related role with exposure to HIPAA compliance.
Experience with application support, preferably in a healthcare related setting
Extensive experience with patient management systems
Ability to engage and educate Health Care provider
If you’re excited to join an incredible team making a tremendous impact in healthcare, we would love to hear from you. You will be joining a friendly, compassionate and dedicated team that embraces a growth mindset and supporting one another in delivering excellence every day. If you get immense pleasure from checking off your to-do list, while working in a caring, flexible environment, then this role may be for you!
Join us!
Our remote team spans the globe (Canada, US, Europe, Australia), providing a flexible and inclusive work environment that includes a diverse set of backgrounds and cultures.We strive to provide meaning to our collective work, while also rewarding one’s own personal curiosity with technology and innovation. We offer outstanding benefits, including health and dental, flexibility, learning, technology and wellness funds.
Note: This is a remote role with a preference for candidates in the Pacific or Mountain Standard time zones.