Clinical Support Team Manager
About RxPx:
RxPx is a global digital health platform that helps doctors, patients and caregivers more easily manage complex conditions and therapies. Our No Patient Alone mission unites a passionate, smart, dedicated team of developers, designers, data scientists, health professionals and business leaders.
As a PE-backed company, with substantial success, awards and customer roster in place, you will be joining a seasoned team well-respected for its thought leadership and consultative approach to building long-term partnerships within the pharmaceutical, life sciences and healthcare ecosystem.
The Role:
We are looking to add an experienced full-time Clinical Support Team Manager to join our amazing team.
This role is open to candidates in United States.
The Clinical Support Team Manager will oversee and support a team of Nurses and Lab Coordinators, ensuring high-quality delivery of our programs. This role will play a central part in streamlining workflows, strengthening integration between nursing and lab coordination functions, and serving as the clinical lead in client interactions. The Clinical Support Team Manager will also help build team capacity, mentor clinical staff, and support program excellence in alignment with our company’s quality and compliance standards.
Responsibilities:
People Leadership:
Directly manage, lead, mentor, and develop a team of Nurses and Lab Coordinators.
Manage recruiting, hiring, onboarding, training, and retention.
Conduct regular performance reviews and provide feedback and coaching.
Ensure appropriate team coverage across all accounts and programs.
Support team during peak workloads or staff absences.
Maintain annual trainings, licensure, and compliance requirements for clinical staff.
Coordinate clinical activities + alignment with customer field team.
Program & Clinical Management
Ensure workflows, daily responsibilities, and processes are clearly defined and efficient
Develop and maintain SOPs in alignment with ISO and quality guidelines.
Monitor program compliance with SOPs and service-level agreements (SLAs).
Act as the clinical point of contact for clients, coordinating activities and ensuring alignment.
Lead or support clinical participation in client audits, reviews, and quarterly business reviews (QBRs).
Address clinical escalations promptly and effectively.
Client & Internal Collaboration
Partner with client field teams and internal nursing, product, and development teams to ensure program success.
Gather client and team feedback, and relay insights to leadership and product teams to support platform and service improvement.
Responsible for outlining and streamlining the workflow and daily responsibilities of the clinical team
Qualifications
2 years in a leadership/supervisory role preferred.
Experience in patient support programs, specialty care, or digital health preferred.
Strong understanding of clinical workflows, compliance, and quality frameworks.
Excellent communication, leadership, and organizational skills.
Ability to work cross-functionally with internal teams and external stakeholders.
Join us!
We are an experienced and passionate team of healthcare professionals, PhDs, developers, patients and serial entrepreneurs who are all motivated to make an impact. Titles aside, we are a dedicated and fun-loving team that strives to provide an environment where everyone can be their best. Building a positive community is core to our beliefs. Our remote team spans the globe (Canada, US, Europe, Australia), providing a flexible and inclusive work environment that includes a diverse set of backgrounds and cultures. We strive to provide meaning to our collective work, while also rewarding one’s own personal curiosity with technology and innovation.