Customer Project Manager

About RxPx:

RxPx is an award-winning, PE-backed, AI-supported digital health company designed specifically for the needs of life sciences. We make life easier for patients, caregivers and HCPs and help our customers deliver unparalleled value while differentiating their therapeutic brands.

Our No Patient Alone mission is helping transform healthcare for patients in over 127+ countries, available in 12 languages. We work with leading pharmaceutical companies, provider systems, research and advocacy groups to help patients access life changing therapies and get the support they need to live their healthiest lives.

We offer outstanding benefits and uphold values of compassion, accountability and growth mindset. Our close-knit culture fosters camaraderie among smart, passionate, friendly employees who are deeply aligned with our mission and making a difference in the world

The Role:

As a Customer Project Manager, you will play a crucial role in building and growing trusted relationships with our partners. You will use your outstanding project management and communication skills to ensure the success and satisfaction of our customers and uphold the benchmarks for best practice across the CSM team. You have a compassionate, creative approach to project management, and delight in delivering value and support that goes beyond expectations. As a valued team member,you enjoy owning your accounts and balance working independently with collaborating with a diverse team of sales members, developers, designers and management. You deliver consistent, high value experiences, while driving customers towards their strategic business goals and tracking KPIs, and have a wholehearted commitment to improving the lives of patients.

Your responsibilities will encompass strategic account management, customer relationship management, project management of customer deployments and regular communications activities. While your customers will be predominantly based in North America, you’ll work as a part of a global team with customers around the world.

Responsibilities:

Strategic Account Management:

Serve as the day-to-day contact for assigned customers, overseeing onboarding, training, retention, and satisfaction.

Develop and execute strategic account plans aligning with customer objectives and company goals.

Develop project and communication plans that provide your teammates with visibility on requirements, expectations, timelines and deliverables
Directly impact important KPIs such as patient engagement, adherence, conversion and retention working in partnership with team members and your Manager.
Proactively reach out to customers on a regular basis to ensure they are receiving updates, value and partnerships from RxPx that lead to business growth and expansion.
Lead project and implementation efforts from start to finish, ensuring deliverables meetexpectations and best practices are followed.
Develop a deep understanding of the RxPx platform, how our technology supports different patient and HCP personas and be able to articulate the value available to our customers.
Identify, act upon, and convert expansion revenue opportunities in partnership with thebusiness development team.
Provide analysis on deployment success, and lead quarterly business reviews with your accounts.
Manage and resolve any customer conflicts working closely with your Manager.
Share feedback with the Product team to continually grow value to patients, doctors and customers.
Additional duties as required.

Other Responsibilities:

Develop and implement clear processes for ongoing client engagement, including reporting and review meetings.
Create and present customized reports based on client requirements.
Perform other duties as needed, including occasional travel.

Qualifications and Experience:

Bachelor’s degree in business or related field, or equivalent work experience.
PMP certification or equivalent is considered an asset.
2+ years’ experience in delivering customer success and project management in the software/technology sector, with preference for past experience in digital health, health IT and/or pharmaceutical industry.
Proficiency in Microsoft Office Suite, Atlassian products (JIRA & Confluence), and project management tools.
Strong problem-solving skills, comfort with complexity and ambiguity, and high attention to detail.
Excellent communication skills (written and verbal), including presentation and facilitation abilities.
Outstanding organizational and time management skills, with a focus on results.
Ability to establish and maintain relationships with clients, vendors, and stakeholders.
Empathetic communicator with a supportive and engaging style.
Ability to work both independently and collaboratively within a team environment, comfortable working in a remote/hybrid environment.
Knowledge of ISO and audit processes is preferred but not essential.
If you’re excited to join an incredible team making a tremendous impact in healthcare, we would love to hear from you. You will be joining a friendly, compassionate and dedicated team that embraces a growth mindset and supporting one another in delivering excellence every day. If you get immense pleasure from checking off your to-do list, while working in a caring, flexible environment, then this role may be for you!
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Join us!

We are an experienced and passionate team of healthcare professionals, PhDs, developers, patients and serial entrepreneurs who are all motivated to make an impact. Titles aside, we are a dedicated and fun-loving team that strives to provide an environment where everyone can be their best. Building a positive community is core to our beliefs.

Our remote team spans the globe (Canada, US, Europe, Australia), providing a flexible and inclusive work environment that includes a diverse set of backgrounds and cultures.We strive to provide meaning to our collective work, while also rewarding one’s own personal curiosity with technology and innovation. We offer outstanding benefits, including health and dental, flexibility, learning, technology and wellness funds.

Note: This is a remote role with a preference for candidates in the Pacific or Mountain Standard time zones.

Inspire HCPs’ trust and confidence in your
therapeutic brands.

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