Oncology: Community & Adherence

Case study

How technology-driven patient communities transformed oncology adherence

A global pharma brand faced 50% therapy discontinuation within the first 8 weeks of an oral oncolytic. RxPx built a technology-driven patient community that changed the outcome — dramatically.

  • 97% of patients retained in-app at 90 days vs. 31% industry average
  • High engagement in side effect management content modules
  • The app-based community model that drove daily engagement at scale

Trusted by leading life sciences companies

Biogen Janssen

Proven at scale.

97%
Retained in-app at 90 days vs. 31% avg
70%
Retained in-app at 1 year vs. 18% avg
52%
Launched app 10+ times in 30 days vs. 17% avg
The problem & the fix.

Why patients stopped treatment – and how RxPx changed that.

50% discontinuation within the first 8 weeks

A global pharma brand faced a critical adherence crisis with their oral oncolytic therapy. Clinical trials revealed that half of patients stopped treatment before it had a chance to work — driven by a combination of factors unique to this patient population.

Difficulty adhering to a twice-daily oral oncolytic regimen

Older patient population (average age 65–74) with lower digital literacy

Side effects driving patients to discontinue without clinical guidance

No existing mechanism to maintain patient engagement between appointments

A technology-driven patient community built around the patient’s life

RxPx launched an app-based patient community designed specifically for this therapy and patient population – combining peer support, education, and daily engagement tools to keep patients connected to their treatment journey.

App-based community designed for accessibility with an older patient cohort

Peer-to-peer support networks to normalise side effects and build resilience

Daily engagement touchpoints to reinforce adherence to the 2x daily regimen

Technology-driven insights to identify patients at risk of discontinuation

Key takeways

What you’ll walk away knowing.

The community model blueprint

The exact app-based community architecture RxPx built – and how it was designed for an older, less digitally native patient population.

Why traditional adherence programs fail

The specific failure modes of standard PSP approaches when applied to oncology – and why community changes the equation.

Retention outcomes vs. industry benchmarks

97% at 90 days, 70% at 1 year – the full results breakdown with industry average comparisons and what drove the difference.

How to apply this to your therapy area

A framework for evaluating where technology-driven patient communities can reduce discontinuation in your own program.

What’s inside

A look at what you’ll discover.

Section 1

The question & the challenge

Can technology-driven patient communities truly drive engagement and adherence? The clinical context, the 50% discontinuation rate, and why standard approaches weren’t enough.

Section 2

The RxPx community model

How RxPx designed and launched an app-based patient community built specifically for this therapy, this patient population, and the adherence challenges they faced.

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  • 97% of patients retained in-app at 90 days vs. 31% industry average
  • High engagement in side effect management content modules
  • The app-based community model that drove daily engagement at scale